Last updated: July 25, 2026
These terms govern use of Rampt, the onboarding co-pilot and diagnosis service operated by Astral AI Inc. ("Rampt", "we"). By creating a workspace or installing the SDK you ("Customer") agree to them. Design-partner pilots are governed additionally by their pilot agreement; where the two conflict, the pilot agreement wins.
Rampt provides: (a) an in-product co-pilot that guides the Customer's new users through their first session, speaking only sentences the Customer has authored and approved; (b) enforced action permissions, including refusal of denied actions; (c) fail-closed drift detection, meaning guided sessions decline to run when the Customer's product no longer matches its verified baseline; (d) stall diagnosis with evidence, confidence, and an explicit "unknown" category; (e) a continuous holdout: a configurable share of the Customer's new users deliberately does not receive the co-pilot, so that lift can be measured against a control. The Customer acknowledges the holdout is a designed feature, not a defect, and that dashboard metrics refuse to display below minimum sample sizes by design.
Each workspace has an ingest key (write-only) and an admin token (read and manage). The Customer is responsible for keeping the admin token secret and for everything done with its keys. We may regenerate keys on request or on suspected compromise.
The standard plan is a flat monthly fee stated on the public pricing page, billed monthly in advance via Stripe, cancellable anytime effective at the end of the current billing period. No per-user pricing; no annual commitment is required for the standard plan. Fees are non-refundable except where law requires. Pilot pricing is set in the pilot agreement.
The Customer: (a) has the legal right and a lawful basis to have its end users' first-session data processed by Rampt, and provides its users legally adequate notice; (b) will not configure Rampt to collect special-category (sensitive) personal data, payment credentials, or passwords; (c) authors and owns every sentence the panel says, and is responsible for the accuracy and lawfulness of that content in its jurisdiction and vertical; (d) will not use Rampt to deceive end users, including configuring it to misrepresent failures or outcomes, which is contrary to the service's design and this agreement; (e) will comply with applicable law.
We process end-user data only per the Data Processing Agreement (incorporated by reference). We do not sell personal data and we do not use Customer or end-user data to train AI models. The Customer can export its raw event data self-serve at any time; on termination we delete workspace data within 30 days.
We own the service and SDK. The Customer owns its configuration (including all authored panel text), its event data, and its exports. We may use aggregated, de-identified operational statistics to improve the service.
The service is provided "as is" and "as available." We do not warrant uninterrupted operation, and we specifically do not warrant any particular activation lift; the holdout exists so the Customer can measure the truth in its own data. Nothing in this section limits the specific behavioral commitments in section 2, which describe how the service is designed to operate.
To the extent permitted by law, neither party is liable for indirect or consequential damages, and each party's aggregate liability is capped at the fees paid in the 12 months before the claim, except for the Customer's payment obligations, breach of confidentiality, or either party's willful misconduct.
Either party may terminate for convenience effective at the end of the billing period, or immediately for material breach uncured within 15 days. Export remains available for 30 days after termination; deletion follows per section 6.
Governing law: the State of California, USA. Notices to hello@getrampt.co. We may update these terms with 30 days' notice for material changes; continued use is acceptance. If a provision is unenforceable, the rest stands.